F.A.Q.


        

H
ow do I place an order?          
You can order online or by phone. To order online, click on the Browse Restaurants button and then choose a restaurant.

Where do you coordinate delivery?
 
Lewis-Clark Valley, USA (Lewiston, Clarkston, Cougar Ridge and Asotin). For deliveries out of our normal delivery area please call customer service for quotes.

Boaters and fisherman we'll meet you at the dock!  Delivery service is available to Grain Growers Boat Ramp in Lewiston and Greenbelt Boat Ramp (North of Blue Bridge) in Clarkston.  Please call us to make arrangements.  Call center opens at 9:00 AM

How long will it take?
Orders will arrive as soon as possible or as close to the requested delivery time as possible.  The delivery may take longer depending on weather, traffic conditions, restaurant preparation times, or during peak hours.

What are your service hours?
We coordinate deliveries 10:00AM to 9:00PM Monday-Saturday and 1:00PM to 8:30PM on Sunday.  The call center opens at 9:00AM Monday-Saturday and 12:00PM on Sunday.  Breakfast and coffee delivery prior to 10:00 AM is available upon request.

What is the minimum order size and what fees do you charge?
The minimum required food order is $9.00. Delivery fee starts at $4.95.  Delivery fee may increase based on the distance from the restaurant to you.  There is also a service fee of 3.9%

What do I do about tipping a driver?
The delivery drivers are self-employed delivery professionals and DO appreciate your tips. Please consider their efforts.  

What if I have a special request for my order?
For every item on a restaurants' menu, our ordering system gives you the opportunity to add 'Special Instructions'.  This will ensure the restaurant you order from prepares your meal with the attention it requires. 

What if I want to add or remove an item or cancel my order?
We will do our best to accommodate any order changes - please call us to facilitate it.  Canceling an order must be done immediately after placing your order - please call us to check if it is possible. We are unable to cancel your order once the restaurant has begun to prepare the meal.
 
How will my food be transported?
Your food is transported using top of the line insulated food delivery containers. These containers keep your order at the required temperature.
 
What about drinks and beverages?
We pick up drinks from local convenience stores, so we can bring you just about anything (non-alcoholic).

What about using restaurant gift certificates or coupons?
Restaurant gift certificates or coupons are not valid for delivery orders.
 
What methods of payment do you accept?
Cash and all major credit and debit cards are accepted.  When paying by credit card please present your card to the delivery driver at the time of delivery for verification.
 
Do you keep a record of my past orders?
Yes, in order to review a past order, login to your account and click on My Account on the upper right hand corner.
 
Can I change my information after I register for an account?
Yes, you can modify your information at any point. Login to your account and click on My Account on the upper right hand corner.
 
I am a sales representative and send food to different delivery locations. Do I need to create a new account every time I order online?
NO, when you place your first online order an account with your contact information will be created. When placing future orders you may add additional delivery addresses to your account. All addresses will be stored within your account for ease of use in the future. In addition, your credit card information will be securely stored for future use and all order confirmations will be emailed to you.
 
I order for large groups and prefer to have my food packaged in trays so that I can serve the food buffet style. From which restaurants is this type of service available?
Most any restaurant can accommodate this.

Can I pre-order my meal for a later date or time?

Yes, you can schedule a delivery for later that day or anytime in the future.

 
 Who do I contact for customer service?
Please see our Contact Us page for your local customer service number.


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